The Truth is Out There!  
Learn how to uncover the facts in any situation!

Improve your discipline & grievance management

John Wilson at The Learning Sanctuary

The Problem is!

• All companies have staff that need to obtain factual information, and record it accurately as part of their role.
• Most do not have the necessary skills to obtain the simplest & critical information, when interacting with others.
• Only a handful of individuals can obtain accurate information when others deliberately mislead them.
• In sensitive areas of the business, information is recorded inaccurately, resulting in problems at a later date.

Which Results In

• Potential costly and damaging HR and tribunal cases.
• An inability to recruit effectively which increases the cost of recruitment.
• Potential exposure to compliance or audit investigations.
• A lack of sales through an inability to obtain factual information from a potential client.
• Forensic/audit/compliance teams not being as effective as they should be, this could leave the company in a vulnerable position.

Our Solution to the Problem

Investigative Interviewing Techniques (IIT)

What is IIT?

A highly specialised behavioural and knowledge programme designed to obtain factual information and record it accurately, by way of interview.

Why Is IIT Unique?

Investigative Interviewing Techniques is a unique solution brought to you from The Learning Sanctuary.

This programme has been developed from experience and expertise within law enforcement agencies throughout the world, surely some of the most critical situations in which to discover the truth.

These techniques have now been adapted for use within all parts of the business world.

Features of IIT

• In time recording techniques
• Investigative questioning procedures
• Behavioural analysis and counter strategies
• PEACE model of investigative interviewing
• Free Recall
• Communication Management
• Truth lines and benchmarking
• Issue avoidance strategies
• Generating and maintaining a decision log
• Identifying and employing appropriate rapport building techniques

Uses

For any company that needs to determine and record information that is factual.

• D&G management
• Forensic/fraud investigations
• Sales teams
• Recruitment
• Negotiators
• Legal teams
• Audit/compliance
• Internal security
• Customer facing staff

Benefits

Individuals will be...

• Skilled in obtaining the facts
• Able to deal with sensitive situations in the most appropriate manner
• Recording information in a relevant and factual way
• Dealing with facts and not their assumptions
• Enhancing their general communication skills
• Taking ownership for managing their own issues

Will people use it?

Absolutely, it gives individuals the skills and techniques to determine the truth

Is it proven?

Yes it is a model used throughout the UK by law enforcement agencies where the ability to determine the truth is critical.