ASTD Coaching - Certificate Programme

Help others develop, take action, and make better decisions

Improve your clients’ ability to set goals and achieve satisfying results by helping them identify and take advantage of their natural strengths. Participants will learn a model that outlines a coaching process they can use with individuals, teams, or an entire organization, and will practice foundational coaching competencies through role plays, group exercises, and case studies.

Audience

The Coaching Certificate Program is for learning and performance professionals who want to develop successful coaching competencies and skills for use with individuals, teams, or an entire organization. Practitioners new to coaching or those who want to enhance and validate their current coaching skill set will benefit most from attending this program.

Course Description

Many Workplace Learning and Performance (WLP) Professionals have discovered that they need to add coaching to their skill set. This two-day workshop demonstrates the functions of a successful WLP in the role of coach, including using an interactive process to help clients develop more rapidly and produce more satisfying results, and improving others’ ability to set goals, take actions, make better decisions, and make full use of their natural strengths. Participants will learn a model that outlines a coaching process they can use with individuals, teams, or an entire organization, and will practice foundational coaching competencies through role plays, group exercises, and case studies.

In addition to skill-building on the coaching competencies, the workshop covers collecting data, establishing action plans, measuring and tracking results, and planning and managing the coaching program, to meet the specific needs of learning professionals. The content of this program is based on the ASTD Competency Study and helps in preparation for obtaining the CPLP™ credential. The ASTD Coaching Certificate is aligned with the International Coaching Federation (ICF) Code of Ethics and the ICF Core Coaching Competencies.*

Learning Objectives

By the end of this course you will be able to:

• practice the five key coaching competencies within the workplace learning professional coaching model and relate them to an individual, a team, or an organizational coaching program
• establish coaching agreements with clients and identify how goals link to enhanced business performance
• promote an open, flexible, and confident coaching relationship with clients and establish mutual respect and trust in a safe, supportive environment
• apply coaching ethics and standards appropriately in all coaching situations
• demonstrate active listening, ask powerful questions, and use effective dialogue and feedback techniques to provide maximum benefit to clients
• integrate and evaluate multiple sources of data and make interpretations that help clients achieve agreed-upon results
• design actions and opportunities for ongoing learning that will most effectively lead to coaching results
• develop and maintain an effective coaching plan with clients, manage ongoing progress, and hold clients accountable for action
• plan, implement, and manage an integrated coaching program based on negotiated roles, clear guidelines, a systems approach, and publicized results

Course Outline

Module 1 - The Workplace Learning and Performance Professional as Coach

• The WLP Coaching Model
  • WLP coaching model exercise
  • Five-step WLP coaching model
  • Skill and competency definitions
  • Model definitions and explanation
  • Relationship to international coaching competencies
• The World of Coaching
  • Definitions of coaching
  • Relationship of coaching to other practices
  • Coaching dimensions
  • WLP coaching roles and scenarios
  • The world of coaching exercise
• Coaching Competencies Assessment
  • Assessment and competency road map exercise
• Summary of the Workplace Learning and Performance Professional as Coach
  • Module summary and resources

Module 2 - Building the Foundation

• Establishing the Right Fit for the Coaching Relationship
  • Elements to consider for the right fit
  • Questions the coach should be prepared to answer
• Readiness for Coaching
  • Client readiness for coaching
  • International coach federation ethical guidelines
• Making Coaching Agreements
  • Topics and elements for coaching agreements
  • Coaching agreements case study exercise
• Summary of Building the Foundation
  • Module summary and resources

Module 3 - Co-creating the Partnership

• A "Being" Environment
  • Fostering a "Being" environment
• The Language of Coaching
  • Flip the mental switch to dialogue
  • Dialogue and supporting skill sets
  • Listening
  • Inquiry
  • Advocacy
• Mastering Dialogue
  • Mastering dialogue demo and exercise
  • Mastering dialogue coaching exercise
• Summary of Co-creating the Partnership
  • Module summary and resources

Module 4 - Collecting and Feeding Back Data

• Sources and Methods of Collecting Data
  • Why collect data?
  • Data collection sources and methods
  • Data collection exercise
  • Sorting data into themes exercise
• Feeding Back Data
  • Effective feedback techniques
  • Managing feedback exercise
• Exploring the Meaning of Feedback
  • Continuum of behaviour
  • Meaning of feedback exercise: putting it all together
• Summary of Collecting and Feeding Back Data
  • Module summary and resources

Module 5 - Designing and Taking Action

• Setting Measurable Objectives
  • Areas for goals
  • Guidelines for objectives
• Conducting Coaching Meetings
  • The COACH model
  • Inquiry and advocacy within the COACH model
  • COACH model role play exercise
  • Coach model application exercise
• Helping the Client get "Unstuck"
  • Barriers to getting "unstuck"
  • Potential coaching response exercise
• Summary of Designing and Taking Action
  • Module summary and resources

Module 6 - Measuring and Tracking Results

• Developing Actions Plans and Monitoring Progress
  • Guidelines and template for coaching action planning
  • Possible actions
  • Practice exercise in action planning
  • Measuring progress at each meeting
• Measuring Results: Pre- and Post- Coaching
  • Methods for measuring coaching results
  • Levels of coaching evaluation
  • Measurement tools and templates
• Summary of Measurement and Tracking Results
  • Module summary and resources

Module 7 - Planning and Managing the Coaching Programme

• A Systems Approach
  • Revisiting a systems approach
  • Planning and managing overview exercise
• Planning the Programme
  • Create the vision
  • Assess organisational readiness
  • Vision and readiness discussion questions
  • Design the programme
  • Sell the programme and negotiate roles
  • Designing and selling discussion questions
• Managing the Programme
  • Measuring process and results
  • Publicising results
  • Ongoing development of coaches
  • Navigating challenges
  • Managing the programme discussion exercise 1
  • Putting it all together exercise
• Summary of Planning and Managing the Coaching Programme
  • Module summary and resources

For more information contact:

info@thelearningsanctuary.co.uk

Or

nwashington@astd.org

Telephone: 0845 833 1178 or 07886 052 084